Return Policy

At CardRiser Pro, customer satisfaction is our top priority. We offer a comprehensive return policy to ensure you're completely happy with your purchase.

At a Glance

30-Day Window
Return your item within 30 days of delivery for a full refund
Original Packaging
Items must be returned with their original packaging
Quick Processing
Refunds processed within 10 business days of receipt

Return Requirements

Items Must Be:

Undamaged and in like-new condition (trying it on your slabs or in your display to check the fit is fine)
In original packaging with all accessories
Free from damage not related to shipping
Returned within 30 days of delivery

Return Process

Contact Us

Email us at support@cardriserpro.com with your order number and reason for return

Receive Return Instructions

We'll send you return instructions and address within 24 hours

Pack & Ship

Securely package your item and ship to our return address at your expense

Get Refunded

Full refund processed to original payment method within 10 business days

Return Shipping

Customers are responsible for return shipping costs. If you need a label, we can provide one and charge you what it costs us. We recommend using a trackable shipping method for your protection.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return your original item for a refund and place a new order for the desired item.

Damaged Items

If your item arrives damaged, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.

Custom & made-to-order products

Custom products (like Custom Logo Risers) are produced just for you and are not eligible for return or refund. If a custom order arrives damaged or differs from what you ordered, contact us and we'll make it right.